Troubleshooting & Support 🛠️
Common issues and fixes.
29 articles
My Microinfusion System won’t turn on — what should I do?
My Microinfusion device feels weak — how to fix?
My Microinfusion cartridge is stuck — how to remove?
My serum won’t dispense — what’s wrong?
My serum leaks — how to fix?
My scalp feels sore after use — what should I do?
My scalp itches after use — what should I do?
My hair feels greasy after using serum — what should I do?
My scalp is flaking after use — how to fix?
My hair is shedding more — is this normal?
My device battery drains quickly — how to fix?
My device isn’t charging — how to check charger?
My device is making noise — is that normal?
My needle cartridge is bent — what should I do?
My serum smells different — is it expired?
How do I know if my serum is expired?
My Microinfusion case is damaged — can I replace it?
My serum applicator cracked — can I replace it?
Can I repair the device myself?
Can I buy spare parts?
What should I do if device falls?
What should I do if serum freezes during shipping?
Can I still use frozen serum after thawing?
What if I lost my instruction manual?
Can you send me a PDF manual?
Do you offer phone support?
How fast do you respond to emails?
What’s your support email?
What’s your support hours?