Troubleshooting & Support 🛠️
Common issues and fixes.
25 articles
- My Microinfusion cartridge is stuck — how to remove?
- My serum won’t dispense — what’s wrong?
- My serum leaks — how to fix?
- My scalp feels sore after use — what should I do?
- My scalp itches after use — what should I do?
- My hair feels greasy after using serum — what should I do?
- My scalp is flaking after use — how to fix?
- My hair is shedding more — is this normal?
- My device is making noise — is that normal?
- My needle cartridge is bent — what should I do?
- My serum smells different — is it expired?
- How do I know if my serum is expired?
- My Microinfusion case is damaged — can I replace it?
- My serum applicator cracked — can I replace it?
- Can I repair the device myself?
- Can I buy spare parts?
- What should I do if device falls?
- What should I do if serum freezes during shipping?
- Can I still use frozen serum after thawing?
- What if I lost my instruction manual?
- Can you send me a PDF manual?
- Do you offer phone support?
- How fast do you respond to emails?
- What’s your support email?
- What’s your support hours?