Returns & Warranty 🔄
Refunds, replacements, guarantee.
43 articles
Do you offer a money-back guarantee?
How long is the money-back guarantee?
What’s the return policy for used products?
Can I return opened serums?
How do I start a return?
Where do I send my return?
Do I need original packaging to return?
Do I need proof of purchase to return?
How long does a return take to process?
How long does a refund take to reach me?
How will I be refunded?
Can I exchange for a different product?
Can I exchange for a different color?
Can I exchange for a different bundle?
What if I receive the wrong product?
What if my product arrives damaged?
What if my product is missing parts?
Will I pay for return shipping?
Will NovaMane cover return shipping?
What is covered under warranty?
Do I need to register for the warranty?
Is the warranty transferable?
Does the warranty cover accidental damage?
Does the warranty cover misuse?
How do I claim a warranty replacement?
What proof do I need for a warranty claim?
How long does a warranty claim take?
Will you send a replacement before I return mine?
Can I get a refund instead of a warranty replacement?
Can I extend my warranty?
Do you offer accidental damage protection?
Do you offer device insurance?
Do you offer reconditioning for older devices?
Can I return gifts?
Can I return bundles partially?
Can I get store credit instead of a refund?
Do you have a satisfaction guarantee?
Do you have a performance guarantee?
Does the money-back guarantee apply internationally?
Does the warranty apply internationally?
What happens if my return is rejected?
Can I appeal a return decision?
Who do I contact for returns?