Troubleshooting & Support 🛠️

My scalp feels sore after use — what should I do? What’s your support hours? How fast do you respond to emails? What’s your support email? What if I lost my instruction manual? Can you send me a PDF manual? Do you offer phone support? What should I do if device falls? What should I do if serum freezes during shipping? Can I still use frozen serum after thawing? My serum applicator cracked — can I replace it? Can I repair the device myself? Can I buy spare parts? My serum smells different — is it expired? How do I know if my serum is expired? My Microinfusion case is damaged — can I replace it? My device is making noise — is that normal? My needle cartridge is bent — what should I do? My hair is shedding more — is this normal? My scalp itches after use — what should I do? My hair feels greasy after using serum — what should I do? My scalp is flaking after use — how to fix? My serum won’t dispense — what’s wrong? My serum leaks — how to fix? My Microinfusion cartridge is stuck — how to remove?